In warranty gearbox replacement
I bought in November a Ford Fiesta Zetec. 58-reg, with 6,780 miles. I have now driven another 1,200 miles in the car.
Going down steep hills the gear lever kept coming out of 2nd gear and sitting in neutral. The local Ford dealer couldn't find anything wrong and when it happened again, a total of 5 times, they took the car in and have told me that I need a new gear box. The car is still under warranty.
They have informed me that if the clutch needs replacing it will cost me as this is not covered under a warranty. Is this correct? And if so, what if the gear problem has exacerbated the clutch failure? Will they still expect me to pick up the bill? I would appreciate your advice on this please.
Going down steep hills the gear lever kept coming out of 2nd gear and sitting in neutral. The local Ford dealer couldn't find anything wrong and when it happened again, a total of 5 times, they took the car in and have told me that I need a new gear box. The car is still under warranty.
They have informed me that if the clutch needs replacing it will cost me as this is not covered under a warranty. Is this correct? And if so, what if the gear problem has exacerbated the clutch failure? Will they still expect me to pick up the bill? I would appreciate your advice on this please.
Asked on 8 May 2011 by Ifield
Answered by
Honest John
Yes, you would normally have to pay for the clutch. But because they have to remove the gearbox anyway and because removal of the gearbox is the main cost in replacing the clutch, you should not have to pay more than about £150 for the new clutch. Make sure they understand that you know this and won't be conned into paying the labour cost of removing and replacing the gearbox.
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