Last week I took my 2013 BMW 328i into my local garage (which is part of a national chain) for an MOT and service. My car failed the MoT because two runflat tyres had some damage that I was unaware of. I was quoted over £470 to replace the pair.

After doing some online research I found the same tyres being advertised on the company's website for £170 less. I challenged the garage on their quoted price and was told that "it was company policy to provide the higher shop retail price". I then ordered the tyres online and had them fitted by the same garage the following day.

What do you think of this behaviour?