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Problems with Toyota C-HR, what can I do?
I bought a new Toyota C-HR GR Sports hybrid 1.8. I had a very poor handover of the vehicle. Parts were not fitted as well as accessories missing. However, on complaining it appears that some rubber plugs to chassis had not been fitted. My concern is that the car has been used in lots of wet weather over the winter months as well as done 2,000 miles, the plugs are now fitted and I'm worried that water, road salts and grit etc may have entered the chassis and then sealed in with the plugs and that premature rusting from inside the chassis may be accelerated due to this. Is there anything that can be done to solve this?
Asked on 11 February 2022 by Peter Owen
Answered by
Russell Campbell
I'd have the car inspected at another Toyota garage or an independent.
If issues are found, stick the results in a kindly worded letter to the dealer requesting that the car is properly dried and treated – with wax-oil or similar – as a preventative measure.
Toyota is generally very good for customer service so if your request falls on deaf ears I would escalate the complaint Toyota UK.
For more on your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../
If issues are found, stick the results in a kindly worded letter to the dealer requesting that the car is properly dried and treated – with wax-oil or similar – as a preventative measure.
Toyota is generally very good for customer service so if your request falls on deaf ears I would escalate the complaint Toyota UK.
For more on your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons.../
Tags:
rejecting a car
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