Unhappy about Vauxhall's Lifetime warranty - should I complain? | Ask Honest John

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Unhappy about Vauxhall's Lifetime warranty - should I complain?

I took my Vauxhall Meriva into the same main dealer as last year for a service to keep my Lifetime warranty up. They said my sump plug was stripped and would need a Helicore Insert at £89.63! On my Lifetime warranty it states components covered: engine. If a thread on a sump plug hole isn't the engine why did they fix the faulty water pump then? That's the engine. The plug has only been out 10/11 times in its life. They say it's a wear and tear item. Why doesn't my warranty cover it? Would an email to the CEO do any good?

Asked on 30 January 2022 by david jolly

Answered by Sarah Tooze

It will be difficult to prove it is a manufacturing fault but I suggest you make a formal complaint, in writing, to the service manager of the dealer. If that doesn’t work, try complaining to Vauxhall too.

Tags: warranty

Similar questions

I recently purchased a Land Rover Discovery Sport, it has a rattling timing chain and the dealer says it should be replaced. Will this be covered under warranty?

I bought a 2016 Land Rover Discovery Sport with 72,000 miles, I've had it two weeks and Land Rover are recommending to have timing chain replaced. Will my independent warranty cover or does it have to...

Should I service my car annually or based on mileage?

I have purchased a Toyota Yaris Hybrid which is covered by manufacturer's warranty of 10yrs/100,000miles, if the car is serviced every 10,000 miles. As I do a high mileage, 10,000 miles occurs every 7...

Can I get a shock absorber replaced under warranty?

My 71 reg Volvo XC40 (22,600 mls) has just had its 3 year service at a main dealer and was due its first MoT. I was told on collection that it needs one new rear shock absorber and won’t pass the MoT without...

Related models