Ask Honest John

Honest John Ask Honest John » Faulty Toyota Yaris gearbox - what are my options?
What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Faulty Toyota Yaris gearbox - what are my options?

My daughter bought a new Toyota Yaris auto hybrid in September 2021. Last week she had a warning that the brakes were faulty and a loss of power. The dealer says the car needs a new gearbox and is dangerous to drive because the electric handbrake could apply at speed. What are her options with a car that has such a severe manufacturing fault?

Asked on 21 December 2021 by AJR

Answered by Dan Powell
Your daughter is entitled to a repair, replacement or refund, in accordance to the 2015 Consumer Rights Act.

Unless the dealer can prove otherwise, it would be accepted in law that the fault was present at the time of purchase. However, if your daughter pushes for a refund, the dealer will be entitled to make a fair deduction for the usage she has already had from the car.
Similar questions
We picked up our Skoda Octavia iV estate 3 weeks ago (after an eighteen month wait) and it looks like it has a gear box problem - it’s gone back to the dealership today and we’re awaiting full diagnostics....
I am thinking about buying a Skoda Citigo but I can hear a clicking noise when changing up through the gears, is this a sign of a gearbox problem? The garage says it is normal because the car has very...
My wife’s 6-year-old, 36,000-mile Nissan Juke has a seized automatic gearbox. There appears to be a lot of similar problems with the automatic gearbox. Do you think Nissan should make a substantial contribution...
Related models
Looks great on the outside and isn't too shabby on the inside either. Hybrid engine is cheap to run and relaxing. Autonomous aids make long drives painless.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer