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Audi Q4 e-tron doesn't recognise me as the Key User - what do I do?
In September 2021 I purchased an Audi Q4 e-tron 40 Launch Edition. I am very pleased with the vehicle. The only problem I am having is that I cannot get the MMI unit to recognise me as the Key User.
I have been back to the main dealer on three occasions and have been informed that this is a common problem with the new Audi Q4. They have been unable to resolve the problem as they are waiting for a reply from Audi.
I subsequently contacted Audi Customer Care and Support, only to be told they could not offer me technical advice and I should visit my main dealer where a "Highly Trained Specialist" in the service department would assist me.
I was unable to find a Highly Trained Specialist on my last visit to the dealer.
The MYAUDI app on my smartphone shows me as the Key User.
Are you aware of this being a common problem with the Q4 or am I the only one?
If the issue cannot be resolved do you suggest I write to Audi HQ in this country?
I have been back to the main dealer on three occasions and have been informed that this is a common problem with the new Audi Q4. They have been unable to resolve the problem as they are waiting for a reply from Audi.
I subsequently contacted Audi Customer Care and Support, only to be told they could not offer me technical advice and I should visit my main dealer where a "Highly Trained Specialist" in the service department would assist me.
I was unable to find a Highly Trained Specialist on my last visit to the dealer.
The MYAUDI app on my smartphone shows me as the Key User.
Are you aware of this being a common problem with the Q4 or am I the only one?
If the issue cannot be resolved do you suggest I write to Audi HQ in this country?
Asked on 10 November 2021 by Phil Bass
Answered by
Russell Campbell
We're not aware of this particular issue, but we have heard of various problems with infotainment screens in new Volkswagen Group cars.
In the meantime, I'll add your report to our Audi Q4 e-tron review, but a good-natured letter to Audi UK clearly outlining the problem won't do any harm. I would advise mentioning the issue in an Audi forum – you might band together a group of people who have suffered the same issue, which will add weight to your letter.
In the meantime, I'll add your report to our Audi Q4 e-tron review, but a good-natured letter to Audi UK clearly outlining the problem won't do any harm. I would advise mentioning the issue in an Audi forum – you might band together a group of people who have suffered the same issue, which will add weight to your letter.
Tags:
technical issues
car problem
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