Should my extended warranty cover an air con issue?

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Should my extended warranty cover an air con issue?

This weekend, I found the air conditioning in my 2016 Honda had failed. I took it to the Honda service centre today and they found a failure in one of the seals. I have an extended warranty so the replacement is being covered under warranty. However, the garage is claiming that the leaked gas is a consumable and I must pay for the regassing to the tune of £150. Given that the seal failure caused the issue, shouldn't the re-gas also be covered?

Asked on 10 June 2021 by Amanda Crawford

Answered by Dan Powell

Depends on the cause. In most cases, the system drys out because it has been switched off for long periods (usually over the winter). The air con isn't designed to be used this way - it is self-lubricating - and should be switched on 100% of the time. The air produced is also dry and free from moisture, which prevents your windows from misting up.

Should it be covered by your extended warranty? Impossible to answer without knowing the full details of your policy. If the system hasn't dried out due to lack of use then the seal may have failed due to wear and tear. Many warranties will exclude wear and tear, but you will need to check the list of exclusions on your policy.

Tags: air con extended warranty warranty issues

Similar questions

I bought an extended warranty - why are the garage now refusing to repair my faulty car?

I purchased a vehicle off a garage which came with three months free warranty, but they offered a further three months for an extra £100. Without knowing, I'd purchased a six month warranty with Autogroup....

My insurer are refusing to honour my extended warranty - do they have to pay for repairs?

I purchased two years extended warranty on a Mercedes-Benz C-Class, purchased from Motorpoint. The car recently developed a fault, which was rectified by a Mercedes-Benz garage, having first received authorisation...

Air-con failure after purchase - is it covered by the warranty?

In March, I bought a low-mileage (10,000) 2013 Porsche Boxster from a Porsche dealer, including - what I thought was - a rock-solid two year warranty. Initially, I didn't use the air-con (to save fuel)...