I've just taken delivery of my replacement company car, a Skoda Superb 1.4 IV. I had a long trip to make so pulled into a motorway service station. I downloaded the app for the Ecotricity charge point, only to find that my vehicle wouldn't accept the charge. I think this may have had something to do with the plug on the charge point (I noticed when I removed it from my vehicle that it was damaged). Today, I logged onto my bank account to find a payment of £12 pending, so I phoned Ecotricity and they stated that they take £12 out of the account, then refund the difference after three days. Is this the normal practice for all EV charging point companies?