What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
There's a faulty part on my new car, should I reject it?
My two-week-old Audi Q3 has a start-stop system fault with a message appearing in the dash. Upon diagnosis, the dealer says the alternator needs to be replaced and this part is on back-order. It will take two weeks to get the part and the car is safe to drive until then. It appears the car is a mild hybrid and relies heavily on this part. Should I reject the car as it is less than a month old or accept the fix, please?
Asked on 24 September 2020 by Matthew K
Answered by
Dan Powell
The 2015 Consumer Rights Act gives you the theoretical right to reject car in the first 30 days if a fault is found. However, this may be a lengthy process and you will be without the car while the rejection is processed: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s
However, if you are otherwise happy with the car, I would make a complaint and ask for some form of recourse from the dealer for the inconvenience caused. They may be willing to give you a partial discount or free servicing once they become aware of how unhappy you are with the fact that your expensive premium car is failing to live up to expectation.
However, if you are otherwise happy with the car, I would make a complaint and ask for some form of recourse from the dealer for the inconvenience caused. They may be willing to give you a partial discount or free servicing once they become aware of how unhappy you are with the fact that your expensive premium car is failing to live up to expectation.
Similar questions
I’m exercising my final right to reject a vehicle as repair by sellers chosen garage did not fix the fault. Vehicle shakes and struggles to start at times. The seller says he is not accepting my rejection...
I bought a 2016 DS3 on 3 July from a non-main dealer garage. Two and a half weeks ago (3 months and 2 weeks after buying), I was driving on a dual carriageway, roughly 68mph when the car cut out. I rolled...
Three weeks back, I purchased a 2003 Range Rover with a new MoT. Advisories were a slight leak on transfer box and mileage unreadable through failing pixels. The dealer 200 miles away refused to communicate...
Related models
Spacious interior. Generous amount of standard technology. Impressive practicality, despite its compact dimensions.
.jpg)
