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Do you have a standard letter format that I can use to reject a one-day-old defective new car?
Do you have a standard letter format that I can use to reject a one-day-old defective new car?
Asked on 18 March 2019 by
Answered by
Honest John
No. But I can tell you to address the letter to the dealer principal of the dealership from which you bought the car stating you are rejecting it under the Consumer Rights Act 2015 and preceding case law including Clegg v Olle Andersson (trading as Nordic Marine) House of Lords, 2003. Describe the make model and registration of the car and give your reasons for rejecting it precisely and succinctly. Ask if the dealer will collect it or if he wants you to deliver it back to the dealership with all keys and paperwork. Send your letter by Post Office Special Delivery, keep a copy and staple the certificate of posting to the copy so it becomes a dated matter of record. More info here: www.honestjohn.co.uk/faq/consumer-rights/
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