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My Ford Focus needs a new engine but wasn't serviced by Ford dealers - should they still fix it as part of the recall?

I have a 2013 Ford Focus 1.0T. It is currently having a new engine fitted as there was a problem with the coolant, turbo and subsequent oil loss - which I had no warning lights for, or in fact any indication there was a problem. Ford have told me it was not part of the recent recall, yet it is for the exact same problem. I was hoping to get some advice on this. They also claim that because I did not take it directly to a Ford dealer, it would not be considered by the warranty/claims team. Any thoughts or advice you have would be greatly appreciated.

Asked on 25 August 2018 by Chelsy Martin

Answered by Honest John
Unfortunately this is a consequence of having a car that develops a mechanical fault serviced independently of the Ford dealer chain. Had it been serviced by Ford dealers then the weakness in the degas pipe from the turbo to the expansion tank would have been corrected. See: www.honestjohn.co.uk/carbycar/ford/focus-2011/good

Ford should have issued a full-scale recall via the DVLA to save all 1.0 EcoBoost engines that were not being serviced by its dealers and because it didn't, there may be scope for a large class action against them.
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