I think my car was damaged at the dealership but they are refusing to accept responsibility - what can I do?

I have just picked my car up from main dealers and found the headlight cracked. have a photo that shows no damage before it went in but the garage denies responsibility. What do I do?

Have TMC traffic updates stopped?

TMC traffic updates are affecting most if not all cars which are over 2 years old, including my bought from new Audi in 2021. Audi is saying the situation is unfortunate and there is nothing they can do...

The DVLA vehicle check service is bringing up incorrect details for several cars from the same dealer, why is this?

Is there a reason as to why a car advertised by a local trader as a Fiat500 comes up as a Volkswagen on the DVLA site? There is also a Nissan advertised but the Vehicle Reg comes up as a Ford Focus. A...

How much will it cost to replace a failed Kuga heated windscreen?

I’m about to sell my 2016 Kuga 2.0l Titanium sport 4wd and the heated front windscreen has packed up! What would be the cost of a replacement screen to a car dealer please?

My BMW broke down overseas and I'm being asked to pay for the repair labour, is this fair?

I own a 430d x drive and in October 2022 it failed in France. It was recovered to a BMW dealer in France and diagnosed as an EGR failure. BMW UK refused to help in any way so I had the car fixed by BMW...

How can I fix my BMW's telematics fault?

Hello, On our 2018 X1, we are getting the SOS System Failure warning. It's well known that this is usually the battery in the system requiring replacement. In our case though, the problem disappears in...

How early can dealers register a new vehicle?

When is a main dealer able to register with the DVLA a brand new vehicle he has on order in my name?

Are service records now all digital?

My son purchased an 18 plate VW last month. It didn’t come with a service handbook as I expected. It’s all digital I was told, no dealer stamping any longer. Ok if you continue to have it serviced with...

Should I buy a car with turbo oscillation?

I am about to buy a 2018 Astra Automatic. It has low mileage 7500, one owner since new, full service history but my AA inspection has thrown up turbo oscillation or turbo kick which gets more as you go...

I'll be three days late with service - is my FSH affected?

My car is just coming up to 3 years old and my 3rd annual service is due. My 3 year warranty expires on the same day. If I get my service done a few days before the warranty expires the dealer has to use...