It's true. I had an injector fail on holiday in South Wales in early July -- it's a 56-plate Passat 2.0 TDi -- I'd bought it only 2 months before.
I got the garage (that's really close to the MEN arena in Manchester) where I bought it to replace the injector (although they put in one from a breakers, it took them 3 weeks, they damaged the bodywork [although repaired it well] and they refused to pay the £410 towing charge from Cardigan.... so they're a bunch of charlatans) but, VW...
VW seem to have recognised the problem and are now acting responsibly. After reading this, I rang their Customer Services, and they got VW my local garage to replace all 4 injectors -- free.
Anyone know if I can get the towing charge back from the original garage? : )
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So glad I read this thread as had no idea this problem was so common (why would i?). My Wife's Passatt 2.0 TDI, 55 reg, did same last week as most people on here - in outside lane of busy dual carriageway, engine dies, 'Engine Failure' message, manages to get into inside lane but no hard shoulder so hazards on. Meanwhile cars are braking to avoid parked car... She is standing on verge calling breakdown company, luckily she didn't have our 1 and 2 yrd old children with her.
Anyway, had it towed to local VW specialist while she drove home in courtesy car and sure enough, injector failure, £817 repair bill to get it going which was unavoidable. Having since read these threads, I have called VW main customer services and explained it calmly and been told that a case manager will call me back within 48 hours to refund the money spent and arrange to have the other 3 injectors replaced. No arguments at all, they are obviously under instruction on this. Only worry now is if they are being replaced with same model of injector, how long till they fail again? Anyone have any idea on this? Or are they now using different injectors I wonder...
So if it happens to you, phone them for sure and hopefully you get same result...
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They are fitting new upgraded injectors.
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I had a similar issue in September 2009 (78,000 miles) with my 56 VW Passat 170 TDi and had the injector wiring hareness replaced. The harness gets soaked in engine oil and eventually breaks down. When that did not cure the problem had injector no. 1 replaced. After much negotiation VW coughed up 60% but I was still saddled with a hefty bill.
It again died on me a week ago (122,000 miles). RAC took me to an independent who diagnosed a P1040 Injector no. 1, supply voltage - circuit malfunction and P2146 Injector - Group A, supply voltage open circuit.
I requested that they replace the harness first of all which they did, £200 inc VAT. They then advised that Injector 1 be replaced, £430 plus VAT for the part alone! I rang previous VW dealer to find out which injector was replaced last time and was advised that this was a known problem and that VW recognise this and will replace FOC. VW wouldn't let this very good independent carry out the warranty work.
Now to get it to the main dealer. RAC wanted to charge £130 because I was originally towed 20 yards to an independent and they do not do garage to garage recoveries FOC however hard I tried to convince them.
I have asked that all 4 be replaced which they will do. I have also asked that they seek some goodwill on the independents charges as this would have been replaced anyway when the injectors are replaced.
I gather VW will not do a recall but will only replace when they fail.
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Evening all,
Well I had this same issue on Sunday evening on the dual carriageway stretch of the A50 between the M1 and Derby.
Fortunately I got safely off the main road, despite an idiotic taxi driver trying to undertake me. One interesting thing to note is that when this happens with the DSG, you can't even get it into neutral to coast -- at least I couldn't, though maybe I hadn't a cool enough head to do it properly.
RAC man came out, plugged in the computer, got the 4160 code and straight away said it was a tow. Fortunately I have family close to where the fault occurred, so I had the car towed there that night and then recovered to the local dealer (Parkway, Derby) the following day.
Yesterday, I called the garage for an update, and was told that four new injectors had been ordered and would be fitted today. I queried this, as I'd not been contacted with details of a fault, the costs, etc, and was told that VW are taking care of this as a good will gesture.
This being the case, it seems that either some dealers are aware of the problems and dealing with VW customer services direct, or that VW have alerted dealers to the problem. Either way, I'm very pleased that this is being addressed without me having to raise a complaint, although obviously I'd rather this was being rectified in routine services or a recall rather than waiting for a failure.
In any case, I'm grateful to the members of this forum who have shared their experiences and raised it with the proper authorities. I'm sure this action has helped the rest of us get a better resolution to the problem. I'm also pleased that Parkway and VW have dealt with this so quickly and competently.
Stu
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Hello,
I am from Romania, I bought a new VV Passat (170hp, 2.0 TDI) in 2007. I still have the car and, yes, the injector problems together with it.
One injector broke down in December 2010, the second one in August 2011 during a long trip abroad. It was very difficult to find a platform and it took several days to repare, because the injector was out of stock. I had to stay with my 2 and 4 year old kids without air conditioning and with little water, on a side of a rod, for 6 hours in order to wait for the platform.This is almost crime.
The injector issue is a danger to security not only because the engine stops suddenly, but also in these cases when you are away from home, with small kids, in a country where almost nobody speaks English, so that the way to find and reach a hotel room and to find transport for the car are very difficult. I am not going to let the things like that, I am going to ask VW or moral repair (it also cost me 200 euro a platform and 500 euro to rent a car not to loose my reservation).
Anyway, ontopic, from what I learned the new Continental injectors that are replacing the broken ones are not a fix. They will break the same as Siemens. Their construction (technically) is identical. Continental bought Siemens last year and now the Siemens injectors are only badged differently with Conti.
In Romania there are already cases with broken new Continental injectors. In UK, as I read a Skoda forum, also there are people from England that began to have the same problem.
So, I am not happy at all that VW are replacing the injectors, because the issue remains. They are only jogging with us, they are not fixing the problem, but only delaying it for some time.
From my point o view VW must be taken into justice. Maybe it is useful that somebody that had injectors changed recently in UK to confirm, if there was any discussion with the workshop (service). The new Continental injectors are really fixing the issue or are the same Siemens crap with other name that will lead to the same problem after 50.000-100.000 kilometers?
Edited by geovadim on 15/09/2011 at 13:42
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I've a 2008 model 2.0TDI Sport 4Motion Wagon - 79500mls FVWSH - injector problem mainfested itself yesterday - "Engine Fault, Garage!" on dash display - AA recovered vehicle to local VW agent - (who know and service car anyway); service mgr said VW very aware of fault and are replacing all injectors + wiring loom FOC; no matter the age of vehice and up to 100K mls - VW are footing the bill - they know they've a problem and are being responsible in their treatment of customers vehicles showing symptoms. At no stage was I informed theyre only swapping faulty injector - rather a blanket swap out of all 4 + loom applies.
Whilst I'm grateful that VW are taking this approach in my case, I think it very strange - as this fault is safety related - not to say potentially catastrophic (imagine on a motorway at 70 mph + busy traffic - with no warning - power steering + power brakes go kaput!) - that it's not subject of full recall of all vehices likley to have suspect parts fitted.
Finally can anyone advise as car's with VW agent anyway - I'm told timing belt is recommended to be replaced at 80K mls - what sort of bill should I expect from garage if I instruct them to go ahead and replace belt?
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Been following this issue for some time here and elsewhere Have had stutter on acceleration for a while in my 2006 Leon FR TDI (170 PS PD engine), however have not had any engine cut out issues. Rang Seat UK who were v helpful, without admitting any liability! They advised me to book car into any Seat Dealership to check injectors and see if affected. Car was seen at Seat dealership today. They were most definitely not aware of this current policy by Seat UK but rang me to say that the injectors were of the (potentially) faulty type and that they would replace them all next week FOC. RESULT - car is over 5 years old and at 52k miles. I feel very frustrated for the MANY owners of VW group vehicles with this engine who will be oblivious to this fault and will only know about it when failure occurs - potentially in a very dangerous situation. Clearly VW Group are taking the approach of keeping those who ask happy (and presumably to keep VOSA of their back) but haven't got the balls to carry out a full recall. Spread the word far and wide to anyone you know with a vehicle with this engine. Incidentally, my car hasn't seen the Seat Dealership for servicing since it came out of warranty but does have a full service history at indepedents...which they asked nothing about.
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Reported the same problem to VW in June 2011 asking them to pay for the cost of replacing one injector that was repalced at a main dealer at a cost of £1033. Flatly refused but did say they would help out if it happened again.
In their written response they stated that VOSA 'were satisfied with the action they had taken in response to this matter'. The car in question is a Passat 06 2.0 TDI 140 hp and has under 80K on the clock but was not serviced by VW at its last service.
In my opinion a dangerous fault is a dangerous fault - it shouldn't matter if the car has a full VW service history to qualify for the injectors to be replaced FOC.
Today it happened again but on this ocassion I was lucky enough to have limp home mode. Didn't feel too safe however - having to drive at 40 mph on a motorway...
Extremely hacked off to have the same thing happen again seeing as I had to beg & borrow to get the earlier repair done.
Anybody had any experience of getting the work done FOC by VW (since July 2011) without having a full service history ?
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Yes,
In short I had a conversation today
Edited by Mr Fox on 06/10/2011 at 21:59
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Reported the same problem to VW in June 2011 asking them to pay for the cost of replacing one injector that was repalced at a main dealer at a cost of £1033. Flatly refused but did say they would help out if it happened again.
In their written response they stated that VOSA 'were satisfied with the action they had taken in response to this matter'. The car in question is a Passat 06 2.0 TDI 140 hp and has under 80K on the clock but was not serviced by VW at its last service.
In my opinion a dangerous fault is a dangerous fault - it shouldn't matter if the car has a full VW service history to qualify for the injectors to be replaced FOC.
Today it happened again but on this ocassion I was lucky enough to have limp home mode. Didn't feel too safe however - having to drive at 40 mph on a motorway...
Extremely hacked off to have the same thing happen again seeing as I had to beg & borrow to get the earlier repair done.
Anybody had any experience of getting the work done FOC by VW (since July 2011) without having a full service history ?
Yes today I was discussing this matter with the VW dealer, they told me about a recent case where a 55 plate passat presented at the dealer, having broken down. The car had never been to the dealer ever, so its service history was unknown. All 4 injectors replaced, and the wiring loom F.O.C. as Goodwill from VW
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I have had three go on 3 seprate occasions and am on my third loom.
It has cost me £1500, loss of work and a great deal of stress
Filled the report with VOSA today! and emailed VW Customer care.
Grateful for post
regards
Lawrence L
Andover hants
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Hi Chaps and Chapesses
I owned an 06 reg passat for about three years. I started having injector problems and had it fixed from VW in 2008 at a cost of £897. Then it kept on going on and on and on for all the injectors consecutively. In the end it was costing me so much that isold the vehicle a couple of years ago.
Does anybody know where i stand with trying to get a refund on the repairs i had done to it even though i dont own the car anymore and neither will i be EVER buting a VW again in my life!!!!
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Contacted VW, check on its well to cover previous costs, car booked in for last injector to be replaced.
Noticed this week the car was smother and MPG average for journey went up to over 47 mpg, for last year highest was 41 ever. Yesteday morning emision light came on car was a tad sluggish and MPG dropped. ( so is the 4th injector playing up)
Therefore I wonder how much it has cost me with reduced MPG for last few years?
Have the injectos not been performing for last year and where do you stand, it smoked a bit which which was un-burnt fuel. Before I brought the car it was fuly VW serviced, would a service have picked up injectors not working propoerly??
And last if it has been running this bad would havde the un-burnt fuel dmaged the exhaust/ catalyst convertor?
Anyone help?
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I drive a VW Passat 2.0 TDI Diesel with 86k on the clock.
Last week my car cut -out on the way to work on the dual carriageway. I was able to claw to the hard shoulder. It restarted after 2- 3 attempts but failed again that evening. I got it towed back home and the following morning towed to my VW garage. They told me that fuel injectors 1,2 & 4 had failed (3 they said was fine and would not be replaced).
To cut a long story short; They replaced all 3 injectors and unit injector loom FREE OF CHARGE.I do have a service history at this garage.
Edited by kmidnight on 18/10/2011 at 14:36
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LOL after all four injectors were replaced on my Leon my emissions light went out and I too noticed a significant improvement in MPG (I had never been able to get over 43mpg even on a gentle run, suddenly I was seeing 47 mpg in normal driving).
However, like you I was concerned about what damage might have been done to the catalyst, etc and also whether these "new" injectors are actually that or just the same design with the same potential to become faulty. Even though mine never actually failed, the car ran rough before they were changed. I basically lost my faith in it and have now bought a petrol Audi with a chain cam....
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Nomag thanks for note, thought I was mad.
This week had two more replaced ( one I pad for 12 months ago but was not the nwere part code). Runs well, have done best part of 35000 miles with 5 mpg less. VW are refunding all my previous costs. All power to the web.
I feel sorry fo people who have lost money, I don't know what I will do.
VW not responded to my letter.
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I fell victim to the dreaded 'injector incident' yesterday, left work and got to the end of the car park before the engine failed- slowed to the side (was greatful for the slight slope in the road). RAC man explained that this happened quite often and recommended me to check the web for info. Was taken to our trusted garage where hubby immediately ordered the part. Got home and started doing a bit of research and came upon this forum/thread.
Having read quite alot of the threads here, I thought there might be a case. Called VW customer services explained my case, told him its all over the internet and i'd reported it with VOSA and the chap told me yes there is a problem with 'some' models and if I take my car to a VW garage to have it checked, if it turns out that the injector is faulty it will be replaced. I specifically called to ask charges- he said there would be none if I have to have it replaced. I called the garage but the part had come and the replacement had already taken place. So called customer services back. I said would there be a possiblity of refund as I would have had it replaced with VW had I known there to be an actual fault. He said possibly as I have all my receipts. He said to contact my local VW garage and take the car in to have it checked anyway. DId this, and they said no need to check if there were no faults..hmm. A little confused at this point. He said also reluctant to give refund as replacement took place at an independent garage. (which i think is nonsence) as it was a VW component bought from a VW dealer.
basically he wasn't playing ball and told me I would need confirnation from VW UK as to who is responsible for payout (if applicable). So have to go back to VW CS and get solid assurance that I will get a refund.
Have to say i'm very pleased and thankful to have found this forum and to all who have commented on their own experiences and encounters with VW direct.
will update with outcome
Edited by aMirza09 on 19/10/2011 at 19:23
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I bought my vw pasatt 2.0 tdi 140 last year its on 55 plate 54000 miles on the clock with a sevice history.After a month it cut out on the way home from work AA took me home i then contacted the dealer i had purchased it from as he had given me a warranty,turned out to be an injector under warranty so happy days.two months ago on my way home from work it cut out again,AA man came told him what had happened he said his words"i should have VW/Audi stamped on my forehead the amount of vw audis i have been to with injector faults" that was without me telling him one had failed last year.He took me home next day i took it to an independant you guessed it injectors £772 ouch.I then found this forum rang vw cs they asked for the invoice and a copy of my v5 i obliged 6 weeks later they sent me the money for the repairs,i booked the car in to my local vw dealership for the 31st of this month on my way to work this morning noooooo it cut out AA man again so the car is at the vw dealership a week early no bills i hope,sorry i forgot to mention vw cs said they would replace injectors FOC prior to todays breakdown.Besides the cost and inconvenience the overiding issue must surley be saftey engine cuts out in the fast lane of a motorway it doesnt bare thinking about
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I bought a 57 plate 2.0TDi Passat with 107,000 miles on it from BCA Auctions last week and didn't get a chance to look at the history beforehand. I drove it for a week without problems then suffered an injector failure as described by others. I was recovered home (it was yesterday - Sunday) and it was then taken by truck to a VW dealer this morning for inspection in Newark Notts. They quoted £50 to diagnose the fault. They called a few hours later to say it was injector no.4 that had failed and on checking the service history on their system they could see that 1,2 and 3 were replaced under warranty last year. I was expecting to get in to a battle to get the 4th one done for free but before I could even ask they assured me that they have replaced no.4 with a new injector and are currently valeting it for me before I go to pick it up. They also waived the £50 diagnostic charge. I imagine it helped that the car has a FVWSH and stamps all the way up to 103k but it wasn't mentioned.
I know many will be saying 'so they should', which I agree with, but in this case I didn't even have to try so all credit to Newark Volkswagen for being upfront, courteous and polite in making this potentially very difficult situation so straight forward.
This is my first VW so although not so happy with the fault in the first place, I'm very impressed with the after care received so far.
I'm very relieved that I haven't had to battle like some others have, particularly with the mileage on my car (now at 108k and almost 4 years old) so I thought I should share this with you in the hope that others will also receive this level of service.
Regards,
James
Edited by jdiddy on 31/10/2011 at 14:34
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I have just got my car back today from VW PULMANS DURHAM it went in on tuesday after suddenly loosing power on monday night when driving my 2 daughters home from gymnastics,luckily for me I was not too far from home and have a friend who is in the motor trade.He came out on tuesday and hooked up to his computer and discovered it had a injector failure, when I called in to see him after work on tuesday he told me the bad news of injector failure then the next news took my breath away as he told me the cost of 1 injector £450 + vat and fitting on top,I then had the good luck to come home and log on to honest john and found this thread and upon reading this phoned VW CUSTOMER SERVICE and was given a case number. I had to have the car towed to the VW PULMANS in Durham.Got phone call on the wednesday to say that the fault had been diagnosed as Injector failure and all 4 would be replaced free of charge PHEW.!!!! I can not thank everyone on here enough and also how professional and caring the whole of the VW people I have had to deal with have been. SO THANK YOU AND KEEP UP THE GREAT WORK I will be spreading the word ,my mate in the motor trade did not know of this fault but he will also be spreading the word.
Regards
RACEY
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Thank you very much for letting us know, all of you who have had a result from this. As a moderator I'm very glad that the forum has been of service, and of course also that VAG have accepted their responsibiities.
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It is indeed always satisfying to know of a satisfactory outcome to a problem aided in part by the contributors to this Forum.
I must however take issue with the above statement regarding VAG's "acceptance" of their responsibilities. It is self evident that a disgracefully reluctant VAG have been kicked into reworking these defective injectors.
Without pressure from the Forum and other organisations, VAG would have allowed cars to remain in use (remember there are still plenty of them out there) which are a danger to their drivers and to other road users. There is also the small matter of the considerable expense incurred by some owners of these vehicles.
If only all organisations were as honest as VAG...
659.
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Fair point, 659. I should have said 'eventually' in front of 'accepted'.
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Just a quick note to say a big "Thank you!" to all the contributors on this thread. I stumbled across it whilst sat in my local "s******s" waiting for my second service to be completed last week, surfing the web trying to understand why they were trying to sell me a "Haldex oil change" on my 07 2.0 Tdi 140 two wheel drive Passat!
Anyway, your thread and others alerted me to a potentially dangerous and very costly problem. I called VW HQ and told them of my concerns and that VOSA were recommending that owners contact them so they could check their cars. On the first call I was fobbed off and told to call the dealers and they would sort it. Not quite so as the dealers want a "case number". So I called VW again and got through to someone rather more helpful. He said that they would inspect the injectors and replace them and the harness FOC if the dodgy injectors were fitted. However, if the injectors were not the dodgy ones I'd have to pay £45+VAT for the inspection! A quick mention that VOSA were saying that VW would inspect the car with no mention of any fees and "should I call VOSA to check with them?" resulted in an immediated waiving of the fee in any event! Too right!
Anyway, the upshot is that my car was at the dealers for the check earlier in the week and all 4 injectors and harness have now been replaced.
An excellent result as I would have otherwise had to sell the car as I would not have been happy with Mrs O driving our toddler twins in it every day.
I really do think this matter worthy of a proper recall.
Thanks again!
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Evening all.
Nice little read this. Im looking into buying a 2008/09 vw golf gt tdi 170, Obviously after reading this I will make sure its one with a full vw history to make claims easier should any faults occur, and possibly take out an extended warranty.
A question I do have however is these faulty injectors after reading through the thread it seems to be more on the earlier cars around 2005>2007 so did vw update the injectors on the later models ie the one im looking at buying? Or were the same used throughout production?
Also I got slightly lost reading the post and i'm unclear with the VOSA outcome that if vw will replace the injectors if they are still working by the efected type of injectors or only after failure?
Any further info would be apreiciated before I comit to buying. It does however seem to be hard to find a car these days without some fault.
Many Thanks : D
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I was wondering the same thing myself. If I approach Audi will they offer to check my injectors and maybe replace them if they are the faulty ones or is it only after what could be a disasterous failure? Regards.
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Just want to say thanks to everyones input on this thread as I'm contemplating buying a passat estate. (Not sure if I'll still buy one mind)
I called VW Customer Care earlier today and was told their dealers will check to see if the faulty components are present and if so will be replace FOC. There is no mileage limitation nor is any service history required. However, if no parts need replacing then you are liable for the Diagnostic fee.
I hope this helps someone.
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Please could you confirm that I have understod correctly, the problem is only with vehicles with the 4 valve 2.0 PD engines using the Siemens piezo injectors. Does this mean that the Passat 2.0TDI CR models are safe a safe bet and do not have these problems?
Do any of the other models have any problems to look out for?
How can I tell if it is an PD or a CR engine?
Can this be checked by the vehicles numbers / data? Or do I have to lift up the hood - bonnet and visually inspect the engine? Do you have a picture to show the difference between the injector types?
What if the injectors have been replaced, will I still be able to identify that it is an unfortunate PD model?
Presently, I have been driving a Passat 1.9TDI (2002) for 5 years over and was so impressed with its practicality, economy and reliability, I had no two thoughts, but to buy another Passat. A fantastic working horse. In the Baltics the car has to deal with poor road conditions, winter temperatures of up to -30C and summers with +35C. The Passat has been great.
I decided to heed caution expressed by friends and was stunned to find this thread confirming serious problems. I express my deepest sympathy with those whos familys have suffered both emotionally and financially.
The power of forums - excellent !
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Just had my injectors replaced on my 07 passat with over 100k on the clock... FREE OF CHARGE!!! Big thankyou to this thread. Off to collect it now!
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2007 Passat TDI Sport 170, come off the end of the M55 onto the M6 and engine cut out, no warning lights. Managed to get onto the hard shoulder. Initial attempt to restart failed but there was a buzzing sound when the key pushed in. Got it restarted but cut out 100yds down the motorway. This happended 3 times in total but each time managed to get it restarted after waiting a couple of minues, eventually got home. Read this thread when I got home, thought best to take it to local VW dealer and get diagnostic check and if injectors are part of the fault then contact VW Customer services. Diagnostic chek revealed that Ignition Supply relay was faulty which was replaced. They also checked the injectors and found part number to be part of the affected parts so new fitted. Car was collected the next day. Time will tell if my confidence in the car not failing again has been cured but happy with the service at the local VW dealer who dealt with everthing. Sounds very much like VW know about the issue and will fix FOC if a car exhibits a cutting out fault.
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My 2006 TDI passat had an injector fault while towing my caravan on the M5 this summer. It was repaired by a local indepenent garage near to our campsite in Devon, who diagnosed the fault. This was covered by an existing warranty we took out when we bought the car. However we decided to have the other three injectors replaced for peace of mind, at an additional cost of £1830. Recently having read the threads on this and other websites about this fault, we approached VW customer care explaining what had happened and how disappointed we were given VW`s reputation for reliability.
We were pleasantly surprised at their response to our letter and in a susequent phone call indicated that they would be reimbursing us for the 3 injectors and car hire charges which we incurred.
The message is to approach VW firmly but politely and they are willing to put things right. The new injectors have been modified and are guaranteed for 2 years. Of course this does`nt excuse the potential danger of a car suddenly cutting out on a motorway, and would advise anyone contemplating buying a passat of this model to check that modified injectors have been fitted.
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kingbillnick,
are you sure that the problem will not recur?
Mycah
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