I don't want to say too much about the manufacturer as it's not my intention to speak negatively of the manufacturer and main dealer. I just want advice on what to do.
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Volvo XC70 AWD D5 geartronic IIRC?
Model has known problems with the immobiliser according to the car by car breakdown. Related?
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Nice try, but it's my other car.
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Put the onus back on them. Ask them what they intend to do about it. Some friends has a similar problem with a Renault Espace. It was 6 months or so old, and the battery kept going flat and resetting all the electrics. Dealer couldn't find anything so in the end Renault gave them a brand new one and shipped the problematic one back to the factory to strip it down and find the fault.
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Doh. Oh well, was worth a try. You've mentioned an MX5 at one point...
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Bought in January can't be rejected in October SFAIK. I think I recall some court ruling that if you have used it for as little as 2 weeks, you have 'accepted' it. You also have to give the dealer up to 3 goes at fixing it I think. DVD will probably be along soon to give us the facts, as opposed to my rubbish memory and misguided speculation!
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Bought in January can't be rejected in October SFAIK. I think I recall some court ruling that if you have used it for as little as 2 weeks, you have 'accepted' it. You also have to give the dealer up to 3 goes at fixing it I think. DVD will probably be along soon to give us the facts, as opposed to my rubbish memory and misguided speculation!
If that is the case, that's not good. What if one attempt takes three months?
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My input, badly stated, meant that if the car has run without signifigant fault(s), from January to October you won't be able to reject it., 8 months running, followed by a breakdown is a warranty job not a rejection job, IMHO
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Surely you simply have to give the dealer reasonable opportunity to fix it, and then they have to come up with a solution.
Sometimes faults are more niggly than specific, but a car which doesn't work is not 'fit for purpose'.
I would ask the dealer how they intend to proceed from here. They may offer (with the support of the manufacturer) to swop it for a new one, but they may well ask for a contribution from you for the use you've had out of the car.
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Surely you simply have to give the dealer reasonable opportunity to fix it, and then they have to come up with a solution.
Thanks for the advice. I've given the dealer two weeks to fix, which seems reasonable, but they by there own confession have no idea. As you say, the car doesn't work, it's not a minor fault and so isn't fit for purpose.
It sounds like I'm going to have to write a letter and ask the dealer what they are going to do?
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>>Surely you simply have to give the dealer reasonable opportunity to fix it, and then they have to come up with a solution.>>
Bill Payer states in his opening sentences of his thread: "I contacted the dealer today to and they have no idea what is wrong with the car and the manufacture is equally clueless. There doesn't appear to be an obvious fix available in the near future."
What do you term "reasonable opportunity to fix it?"
A fortnight has already expired with, on the surface, no apparent successful conclusion to getting the car back on the road.
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Should have written: "WipeOut states in his opening sentence"...:-)
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What\'s for you won\'t pass you by
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No you cant reject the car. Its done 8 months with no significant problems so its past the point of rejection.
You need to set them a deadline. You are fortunate in that its a solid fault, where the car wont go at all, so they cant string you along pretending its fixed, or lumbering you with an intermitant, so you have a very powerful tool here, a dead car is very much a dead embarasment to the dealer/importer/maker.
Set them a deadline. Tell them they must supply you with
a: A fully repaired car
or
b: a New car
by xxx date
write to dealer and importer.
(dont accept any pay for wear and tear or use of the old car rubbish, if the car was working you wouldnt be asking for a new one.)
------------------------------
TourVanMan TM < Ex RF >
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"the car is under warranty and it's not for to make suggestions as to a fix."
I wouldn't be too hard line on this. Ask them what they have done to date and when. Garages are becoming very good at missing the obvious - if computer says no it must be alright.
A colleague had a very troublesome Multipla - it went, but never seemed to have any real go about it, it also smoked like a coal fired liner. Like you it went to the dealer and stayed there for weeks while they took bits off, put them back on, rang the factory, ordered parts, fitted them etc etc. Despite assurances that 'the computer says it's OK, so it will be now' the car was no better.
He went back to the garage and asked if any of the turbo plumbing could be wrong. They said probably not as the computer said it was OK. He suggested swapping over some pipework serving the turbo which they duly did and the car ran like a dream!
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WipeOut - I'd suggest escalating this with the mfr., who will be paying the warranty costs.
You need to get on the phone to their UK head office and find out who has the authority to kick butts and find you a satisfactory solution.
The fact that it ran for nine months suggests that a full refund is unlikely, but it can not be impossible to repair your car to a high standard.
Until you have the name of the Director of Customer Service or similar, and ring them up (backed by a well-written letter) to ask them to step in, I think you'll be whistling in the dark.
The squeaky hinge gets the oil - you have to be that squeaky hinge!
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Find out if the loan car you are in is a genuine loaner or if the manufacturer is supporting the cost as a "hire car" if they are they will be keen to resolve it speedily as they are incurring cost of around £25 per day.
You will need to keep on at the customer services dept of the manufacturer - not the dealer. a DAILY phone call will work wonders.
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Surely Sale of Goods Act applies - SOG is enforceable for up to 6 years - a car that cannot be repaired after 8 mths surely falls into this category.
Give them a letter and a reasonsbale time to fix - day another 14 days and demand 100% of your moneey back.
Thye should reply that they will give you XX% - allowing YY% for 8 mths use - negotiate and take a higher figure than the 1st offer - then buy AN Other car / make
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SOG may well apply but I am not sure that wipeout will be pleased with the reduction in value that the manufacturer or dealer might apply for the 8 months use. Could be as much as 20% and he mentions at £20K car so £4000? Ouch!
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>>SOG is enforceable for up to 6 years>>
Not in the case of car manufacturers and their dealerships it ain't.
In fact the car trade seems to have a permanent immunity against such legislation - even more maddening as a car is almost certainly the second most expensive purchase you can make.
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