I Have A Question Volume 104

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Mon 5 Dec 2005 18:53
Dividend stolen (?) off dividend card - cockle {P}
Presumably it is possible, or was, as for reasons not worth explaining, we had two cards for a national supermarket chain and we wanted them combining onto one card. The lady at Customer Services was able to do it in a matter of a couple of minutes.
This was a couple of years back, presumably it is still possible but would require the use of a terminal and the willingness to take the risk of being caught and almost certainly dismissed on the part of the person committing the theft.
I know there were lots of rumours when these cards first came out about various scams going on such as a spare 'staff' card being kept by the till for claiming all those points for the customers who didn't have their card, so I wouldn't imagine the technology is all that fussy about which card the points end up on, after all the loyalty cards are only really an aid for the marketing people.
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Tue 6 Dec 2005 06:21
Dividend stolen (?) off dividend card - L'escargot
Thanks cockle, you've confirmed my suspicions.
They had a whole bunch of uncollected cards that customers had unintentionally left behind so for someone unscrupulous misappropriating the divi off them would have been a nice little earner. I'll put it down to experience and be more careful in future.
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L\'escargot.
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Tue 6 Dec 2005 10:01
Dividend stolen (?) off dividend card - David Horn
I would have thought it highly likely that there's an audit trail. Well worth approaching the supermarket about - just don't suggest it's one of their staff. :)
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